Analysis of the Open Dialogue Platform: The Case of Anti-Corruption Agency

Abstract

Countries around the world are developing Open government or E-government online platforms, where citizens can directly participate in the elaboration of legal norms, budgeting as well as address the authorities on various matters. In this paper author conducts an analysis of the Open Dialogue platform that is available for the ordinary citizens within the framework of Kazakhstani E-government. The focus of the analysis is the appeals of citizens toward the Head of Anti-Corruption Agency of Kazakhstan. The various trends are identified: the main reasons for the appeals; the regions that most frequently appeal; government bodies that most often criticized by the public; the ways how anti-corruption agency resolves the issues of citizens.